Effective 16 July 2026

NIGHT OWL WORLD ("we", "us", or "our") operates this food ordering website and app (the "Service"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you browse the menu, place orders for pickup or delivery, pay online, or contact us for support.

By using the Service, you acknowledge this policy. If you do not agree, please do not use the Service.

1. Who we are

The Service is provided by NIGHT OWL WORLD, located at NIGHT OWL WORLD, Ajmer, Rajasthan. For privacy questions or grievances, contact us at +916377365172.

2. Information we collect

Depending on how you use the Service, we may collect:

  • Identity and contact data — name, phone number, and other details you provide when signing in or placing an order.
  • Delivery and order data — delivery address, landmarks, order items, special instructions, and order history.
  • Payment-related data — payment method choice, transaction status, and limited payment references. Card, UPI, and net-banking details are collected and processed by our payment gateway partner; we do not store full card numbers or CVV.
  • Device and usage data — browser or app type, device identifiers, IP address, pages viewed, and crash or performance logs to keep the Service reliable.
  • Location data — approximate or precise location if you allow it (for example, to set a delivery address or show delivery zones).
  • Notifications — push notification tokens if you install our progressive web app (PWA) and opt in to order updates.

3. How we use your information

We use personal data to:

  • Create and manage your customer session and process food orders
  • Arrange pickup or delivery and communicate order status
  • Process online payments and reconcile refunds
  • Provide customer support and resolve disputes
  • Detect fraud, abuse, and technical issues
  • Improve menu experience, performance, and reliability
  • Comply with tax, accounting, and legal obligations

We do not sell your personal information.

4. Payments

Online payments are processed by a third-party payment gateway (such as Cashfree). The gateway may collect payment credentials directly under its own security and privacy practices. We receive confirmation of payment success or failure and related order identifiers so we can fulfill or refund your order.

5. How we share information

We may share information with:

  • Payment processors — to complete or refund online payments
  • Delivery partners — name, phone, and address needed to complete a delivery
  • Infrastructure and technology providers — hosting, messaging, analytics, and app services that process data on our behalf
  • Authorities — when required by law, regulation, or valid legal process

Parties that process data for us are expected to use it only for the purposes we specify.

6. Cookies, local storage, and the app

We use cookies, local storage, and similar technologies that are necessary to keep you signed in, remember cart and preferences, and operate the Service. If you install our PWA, the browser may store app assets offline and notification preferences. You can clear site data or revoke notification permission in your browser or device settings.

7. Retention

We retain order, payment, and account-related records for as long as needed to fulfill orders, provide support, meet tax and legal requirements, and resolve disputes. When data is no longer required, we delete or anonymize it where reasonably practical.

8. Your rights

Subject to applicable law (including India's Digital Personal Data Protection Act, as applicable), you may request access to, correction of, or deletion of your personal data, and you may withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We may need to verify your identity and may retain certain records where the law requires it.

9. Security

We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure; please keep your device and OTP or login details confidential.

10. Children

The Service is intended for users who can form a valid contract under applicable law. We do not knowingly collect personal data from children for online ordering. If you believe a child has provided data, contact us so we can delete it where appropriate.

11. Changes to this policy

We may update this Privacy Policy from time to time. The effective date shown on this page will change when we do. Continued use of the Service after an update means you accept the revised policy.

12. Contact and grievance

For privacy questions or grievances related to NIGHT OWL WORLD:

  • Phone: +916377365172
  • Address: NIGHT OWL WORLD, Ajmer, Rajasthan

Disputes relating to this policy are subject to the laws of India, and courts in Ajmer, Rajasthan shall have exclusive jurisdiction, without prejudice to any non-waivable consumer rights.