Effective 16 July 2026

This Refund Policy explains when NIGHT OWL WORLD may issue refunds for orders placed through our food ordering Service, including orders paid online.

1. Scope

This policy covers prepaid online payments and, where relevant, adjustments for pay-at-delivery or pickup orders. Promotional discounts, free delivery offers, and coupons may affect the refundable amount.

2. Eligible refunds

We may issue a full or partial refund when:

  • You received incorrect items, missing items, or a clear quality issue, and you report it promptly with your order ID
  • The restaurant cancels a confirmed order that you already paid for online
  • Delivery could not be completed for reasons attributable to the restaurant or our delivery partner (not a wrong or inaccessible address on your part)
  • An online payment was successfully charged but the order was not created or was cancelled before fulfillment (confirmed payment failure / duplicate charge scenarios will be verified against payment gateway records)

Eligibility is assessed in good faith based on order details, timing, and any available evidence (such as photos for quality issues).

3. Non-eligible cases

Refunds are generally not available for:

  • Change of mind after the restaurant has started preparing or dispatched the order
  • Incorrect, incomplete, or inaccessible delivery address provided by you
  • Taste or preference alone, unless there is a quality or hygiene issue
  • Delays caused by traffic, weather, or peak demand where the order was otherwise fulfilled correctly
  • Failure to receive the order because you were unreachable at the contact number provided

4. How to request a refund

Contact us as soon as possible after delivery or the issue occurring, and ideally within a reasonable window on the same day:

  • Phone: +916377365172
  • Share your order ID, payment reference (if any), and a short description of the issue

You can also review order status on the track or orders screens in the Service before calling.

5. Refund method and timelines

Approved refunds for online payments are typically credited to the original payment method. After we initiate a refund with the payment gateway, banks and UPI providers may take about 5–7 business days (sometimes longer) to reflect the credit. We do not control bank processing times. For pay-at-delivery orders, resolution may be a credit, replacement, or other remedy rather than a bank refund.

6. Partial refunds and credits

Where only part of an order is affected, we may offer a partial refund or store credit for the affected items, packaging, or delivery fee, as appropriate.

7. Disputes

If you are not satisfied with a refund decision, contact us again with additional details. Subject to mandatory consumer rights, disputes under this policy are governed by the laws of India, and courts in Ajmer, Rajasthan shall have exclusive jurisdiction.

8. Contact

NIGHT OWL WORLD — NIGHT OWL WORLD, Ajmer, Rajasthan — +916377365172

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